Results 11-20 of 20
Results Per Page: 
Article Id: 20370
Category: Service Desk

On-Line Work Order Submission The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to...
Article Id: 11775
Category: Service Desk

Enter a UNI Work Order 1. Go to the following site: https://pcr360.lsu.edu .
Article Id: 16278
Category: Service Desk

General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It...
Article Id: 10709
Category: Bomgar

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator.
Article Id: 19706
Category: Bomgar

To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator.
Article Id: 19708
Category: Bomgar

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator.
Article Id: 19707
Category: Bomgar

The IT Service Desk Chat service is available at the following hours: Monday - Friday : 7:00am - 5:00pm Saturday : Closed Sunday : 12:00pm - 7:00pm All hours past 5 PM are subject to LSU Library holiday and event schedules. However, you can request a session by calling 225-578-3375 during...
Article Id: 14403
Category: Bomgar

Users can create a new Work Intake ticket through the ITS Service Catalog. View the instructions below to create a new ticket. Creating a New Work Intake Ticket 1. The Work Intake form can be accessed in several ways, and is the same form regardless of location: Use the following direct...
Article Id: 19915
Category: Cherwell

General Information ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services. Eligibility & Order Procedures Available To: LSU-owned...
Article Id: 10572
Category: Field Support