Using Avaya One-X Communicator for Contact Centers
Contact Center Softphone Instructions:
Once Avaya One-X Communicator has been installed using the GROK Article: Avaya One-x Communicator: Installation Instructions:
1. Log in to your station (your 5 digit LSU Campus Phone Number) on Avaya One-X Communicator.
2. Use the following phone codes to log in to the call queue:
- Login: #54 + Agent LogIn ID (provided to you by your Department)
- Auto In: #24
- Log Out: #56
- Aux Work: #29
- If the system requires a Reason Code, use the following:
- 4: Break
- 7: After Call Work
- 5: Lunch
You will then receive calls for the call queue like normal.
NOTE: You must use #56 to log out prior to closing One-X Communicator to stop receiving calls for your department’s contact center.
For additional assistance, please contact your TSP or the Service Desk at 8-3375 or servicedesk@lsu.edu.
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1/9/2023 3:01:47 PM