MyLSU Account: FAQ & General Information


The following article lists several frequently asked questions about myLSU accounts, with answers provided for each of them. Click [Back to Top] on each entry to return to this question list.

 

myLSU Portal: Register a First Time myLSU Password

To Register a First Time myLSU Password:

1. Click Forgot Password? on the myLSU login screen.

myLSU login screen


2. Enter your myLSU account (new LSU students/staff) OR  your communityLSU E-mail (parent or guardian using myProxy).  

Forgot Password page


3. Click Continue.

Continue button


4. Enter your Last Name, your Birth Date, and then enter the Last 4 digits of your SSN or the Last 4 digits of your LSU ID.  

  • Note: communityLSU users will receive an email to set their password instead.
     

Account information entry

** IMPORTANT:  You have ONLY 3 Chances to correctly enter your personal information (e.g. if your last name is spelled incorrectly).
 If you cannot answer it correctly in 3 tries your account will be locked for 15 minutes. If you are still unable to answer it correctly you will need to visit the ITS Service Desk located in Frey 102 or LSU Library 141 with a Photo ID. **  

** IMPORTANT:  For international students without an SSN, please contact ISO (225-578-3191). **

For additional assistance with personal information, please contact the Admissions office.

  • Undergraduate Admissions - (225) 578-1175
  • Graduate Admissions - (225) 578-2311


5. Enter your New Password.

6. Reenter your New Password to verify.

7. When finished, click Change Password at the bottom.

Reset Your Password page


NOTE: Please wait at least 30 minutes to two hours for activation of your myLSU account.
If you need further assistance, please contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu.
 

 

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myLSU: Reset a myLSU Password

Every 60 or 180 days, depending on the strength of your password, your MyLSU password will expire. This feature exists to ensure security in your account.

 

How to Reset Your myLSU Password

1. You can reset your password by clicking the Forgot Password? link on the myLSU sign in screen, or by visiting my.lsu.edu and selecting Personal Preferences at the left, then Password Management.

  • Note: Upon logging in successfully, if your password has expired or is about to expire, you will be taken directly to the Change Password page where you can set a new password. If this happens, you may skip to step 4.
     

Forgot Password link

 

2. On the next screen you will be asked to enter your myLSU Account (e.g. mtiger1) or communityLSU email address (if myProxy user). Click Continue when finished.

forgot password email input

 

3. You will then be asked to enter your last name, date of birth, the last 4 digits of either your SSN or LSU ID Number (89#), and an answer to your password reset question. Press Continue once complete.  (*Note:  If you have not set a password reset question for your account, you will be prompted to do so).  

password reset questions

 

4. You will then be asked to input a new password fitting the requirements above the input. Select Change Password to create new myLSU Account password. 

  • Note: If you were sent directly to this screen upon logging in, you will need to re-enter your current password in the first field before typing your new one.

myLSU create new password

  • You will be asked to Enter new password, and Reenter new password.
    • You are Required to have at least three of the following in your LSUMail Password:
      • at least one upper case letter  ( A-Z )
      • at least one lower case letter  ( a-z )
      • at least one number  ( 0-9 )
      • at least one special character
        • The Allowed Special Characters depends on the account.
          • Special Characters for LSUMail: ( ` ~ @ # $ % & * ( ) - _ = + { } ; : ' , . / ? )
          • Special Characters for MyLSU & All Other Accounts: ` ~ @ # $ % & * ( ) - _ = + { } ; : ' , . / ? and <SPACE> )

 

5. Once you have created a new password, you will be notified of your password change when you have submitted it. This change should take effect in 30 minutes* for LSU websites such as Moodle and myLSU.

  • *Note: Please wait 2 hours before trying to log back into LSUMail, Teams, or other Microsoft services.
     

Successful password change screen

 

Troubleshooting

Clearing out your cookies and cache during the wait can often solve issues when signing in, as this ensures that there is no previously stored data for a site that might cause issues. You can get instructions on how to clear this data by visiting the article Web Browsers: How to Clear the Cache.

NOTE: Account Lockout Policy: After the third failed login attempt, the system initiates the policy.  The user will be temporarily locked out of the account for 30 minutes.  After this, the user can regain access to the system by signing in again.

Users who have set up security questions but are unable to answer them correctly MUST visit the Service Desk. The account owner MUST bring a photo ID to one of the Service Desk locations on campus for assistance with resetting the password. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.


LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Campuses should contact local Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.


If you need further assistance, please contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu.

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Setup a Password Reset Question

By default, if you forget your MyLSU Account password, you are required to come to the ITS Service Desk with a photo ID to have it reset. However, there is an option of setting up a Password Reset Question which will give you the ability to reset your MyLSU Account password online.  This will prevent unnecessary trips to the Service Desk.

You will first need to select the Question and then type the Answer.  It is critical that you type the Answer exactly the same when you return.  (Periods, spaces and capital letters are all accepted.)

1. Log into the myLSU Portal.

2. Click Personal Preferences, then choose Password Reset Question.

Personal Preferences dropdown.


3. Select I Accept, if prompted to select Password Reset Question.

4. Choose your Password Reset Question from the drop-down list, then type the answer in the box underneath it.  

password reset question drop-down menu.

 Password Reset Questions  (Choose One):

What big secret do you know that you aren't supposed to know?
What is the first thing you wanted to be when you grew up?
What is the title of your favorite book?
What is your favorite boy or girl name?
What is your favorite cereal?

What is your favorite graffiti?
What is your favorite joke punch line?
What is your favorite line from your favorite author?
What is your favorite line from your favorite movie?
What is your favorite line from your favorite poem?
 
What is your favorite line from you favorite song?
What is your favorite line from your favorite TV show?
What is your favorite religious scripture passage?
What is your favorite restaurant?
What is  your favorite subject?
 
What is your least favorite nickname?
What is your one goal in life that you cannot wait to do?
What location would you most like to visit?
What movie did you see on your first date with "you know who"?
What nickname did you give your high school teacher behind his/her back?
 
Where did you go on your most memorable date?
Who gave you your high school nickname?
Who is your favorite author?
What is your favorite cartoon character?
Who is your favorite musician?
 
Who is your favorite person?
Who is your favorite teacher?
Who is your favorite hero or heroine?
Who was the judge for your traffic court appearance?
With what famous person did you share an airplane ride?
With whom did you attend your first concert?

 

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Why Am I Required to Show a Picture ID to Have My Password Reset?

Why Do I Have To Show My ID?

A student's information is readily available to them through their myLSU account.  Access to myLSU account is controlled by a password.  If the password is shared with someone else or someone else somehow becomes aware of the password, that other person could potentially:

  • Sign on to myLSU account and view whatever is there to view (grades, schedules, directory information, W-2)
  • Sign on to myLSU account and make changes (add or drop courses, change your directory information, change your FERPA options, etc)
  • Access other applications such as Moodle, Workday, e-mail, etc.
  • Change myLSU password

 

An employee's compromised myLSU account could also lead a malicious actor to sensitive information such as student information, departmental documents, sensitive personal information through HR system, and other critical data.


For these reasons, this is the ONLY option to reset myLSU Password under the following conditions:

You have not set up a Password Reset Question (Find out how to Set up a Password Reset Question

OR

You have set up a Password Reset Question but you cannot answer it correctly, & You cannot remember your myLSU Account password.

You must come to the Service Desk with a photo ID or contact the Service Desk (call or chat) to initiate a remote meeting, if you meet either of the aforementioned conditions. When calling, chatting, or visiting the Service Desk to request a password reset, you must have a valid Photo ID. Please note, if you call or chat the Service Desk, you will need to have an enabled web cam for the remote meeting.

More information and directions can be found in the ITS Service Desk Overview.

LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Parish Offices should contact their respective campus' Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.

THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST CONTACT THE SERVICE DESK OR VISIT US IN PERSON. NO PROXY INDIVIDUALS WILL BE HONORED.


NOTE: LSU is required by Federal Law (FERPA) to protect student information. For this and the above reasons, LSU must be sure that we do not reset a forgotten password except for the person to whom the account is assigned.  Unfortunately, we are unable to achieve that assurance over the telephone, as any identifying/verifying information in our data bases (phone numbers, LSU ID numbers, social security numbers, class schedules, birth dates, etc) are too available to imposters from other sources.

            

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Referenced from: my.lsu.edu

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